Relationship Between Communication Skills and Emotional Intelligence Among Nurses of CMH Rawalakot: A Cross-Sectional Study Design

Abstract

Emotional intelligence (EI) is also known as emotional quotient (EQ) is the ability to perceive, interpret, demonstrate, control, evaluate, and use emotions in productive and positive ways when interacting with others. The purpose of this research was to determine the relationship between nurses' communication skills and emotional intelligence (EI). A Descriptive Cross-Sectional Design was used to conduct this study at CMH hospital Rawalakot, AJK.50 staff nurses were selected by using non-probability convenient sampling. To assess the emotional intelligence and communication skills, a semi-structured questionnaire was used; a pre-test of the questionnaire was conducted to evaluate its external validity. Out of 50 Nurses, 78% participants were female and 22% male, 64% were single and 36% married. The 84% of the nurses belong to 24 to 31 years young-adult aged group as compare to 6% between 32-35 years age and 10% 20-23 years group.  The findings of this study were 84% nurses are agreed of self-motivation, 86% knows the patient’s emotions from their behavior, and 96% agreed their communicating message ways to patient is simple and clear. Sixty-eight (68%) are very sensitive towards others feelings and emotions. The research determines a strong, significant correlation between nurses' communication skills and EI and its related dimensions.